Head of Operations

ABOUT DANCE

At Dance, we believe getting where you want to go should be simple and sustainable. So we’re on a mission to make mobility easy. Dance members get their electric bike, free 24-hour repairs, and theft coverage on a flexible monthly subscription.  Our service is currently live in Berlin, Hamburg, Munich, Vienna and Paris.

Dance was founded by SoundCloud founders Eric Quidenus-Wahlforss and Alexander Ljung, together with the co-founder of Jimdo, Christian Springub. Investors include BlueYard, HV Capital, and Eurazeo. To find out more, visit https://dance.co.

As an equal-opportunity employer, Dance is committed to building an inclusive workplace. We welcome people of any background, age, country of origin, ethnic and racial origin, gender identity, sexual orientation, disability status, marital status, religion, or ideology to apply.

ABOUT THE ROLE

As our Head of Operations, you will:

• Hire, build and lead the Dance Operations team
• Oversee all operations functions and drive standards and SOPs for e.g. local market operations, supply chain, inventory, workshops, customer service and repair operations.
• Shape the structure and responsibilities of the Operations team, working with our founders and other teams like e.g. Software, Marketing, and Finance
• Own the P&L for our markets, including cost reduction and growth optimization
• Own the OKR setting, KPI and Dashboard Development for Operations
• Manage and balance central, local operations and customer care
  
• Be present in the local markets 

ABOUT YOU

To be successful in this role, you:

• 6+ years of experience in operations, finance, or engineering, preferably with 3+ years in growth startups or other highly innovative businesses
• Experience with managing on-the-ground operations. Experience in fleet management or Warehouse operations is a big plus.
• Ability to strive in a fast-paced environment
• Experience solving complex and unsolved issues with a combination of long-term vision and short-term pragmatism
• Hands-on and can-do attitude
• A proven track record of managing people, building diverse organizations, and developing great talent
• A customer centric mindset and focus to ensure our operations team creates happy and satisfied customers every day
• Excellent communication skills and the ability to inspire and lead diverse and varied teams across multiple locations
• A desire to change the world for the better and the motivation and drive to make it a reality
• Are fluent in English and either French or German is preferred
• Role Location: Paris or Berlin

HOW WE TAKE CARE OF YOU:

• Competitive compensation package
• Employee stock ownership plan
• Flexible working environment that suits your schedule
• Flexible vacation because we believe switching off is important
• Access to nilo.health for your mental wellbeing
• Your Dance subscription for an e-bike or moped
• A highly reduced monthly Dance subscription for your plus-one

Did we just describe you? Let us know by sending over a CV, with an outline of what motivates you most about becoming part of Dance. Even if you don't meet all the requirements, we would still encourage you to apply!
Come and experience a unique culture, where you can work alongside exceptionally talented people and move us towards more livable cities.